Privacy Policy

1. Introduction

Welcome to CarfaxFinder ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website carfaxfinder.online and use our vehicle history report services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information when you use our services:

• Contact Information: Name, email address, phone number, and mailing address
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment processors)
• Vehicle Information: Vehicle Identification Numbers (VINs) that you search or request reports for
• Account Information: Username, password, and account preferences if you create an account

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: Approximate geographic location based on IP address
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your orders, generate vehicle history reports, and deliver our services
• Payment Processing: To process payments and prevent fraudulent transactions
• Customer Support: To respond to your inquiries, provide customer service, and resolve issues
• Communication: To send you order confirmations, updates, and important service notifications
• Marketing: To send promotional materials and special offers (with your consent, where required)
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (e.g., Stripe, PayPal)
• Data providers and vehicle history database services
• Cloud hosting and storage providers
• Email service providers
• Analytics and marketing platforms

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant payment gateways
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy of your data in a portable format.

6.2 Correction and Update

You can request that we correct or update inaccurate or incomplete personal information.

6.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

6.4 Opt-Out of Marketing

You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

6.5 Do Not Track

Your browser may offer a "Do Not Track" feature. We currently do not respond to Do Not Track signals.

6.6 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt out of the sale of personal information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Google Analytics for website analytics
• Social media platforms (Facebook, Twitter, LinkedIn)
• Advertising networks
• Payment processors (Stripe, PayPal)

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information:

• Transaction Data: Retained for at least 7 years for tax and accounting purposes
• Account Information: Retained until you request deletion or close your account
• Marketing Data: Retained until you opt out or request deletion
• Website Usage Data: Typically retained for 24-36 months

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe that we may have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have an account with us)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: